Terms & Conditions
Returns Policy: Returns are only accepted for items that arrive damaged. You must notify us within 7 days of receipt to receive a replacement for a damaged item. Please save the item(s), all packaging & email a photo of the damaged item and packaging to support@wickbox.co for approval and instructions before returning the item(s). Please note all subscriptions and gift subscriptions are non-returnable & non-refundable.
Shipping: We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Shipping to countries outside of the United States may require customs charges or taxes, as per that country's laws and regulations, that will be the responsibility of the recipient. Shipping rates will be calculated at checkout. All prices are in US Dollars.
Product variation: Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen. Descriptions of products, including but not limited to colors or shades, textures, and other features are provided by the manufacturer; Wickbox, LLC assumes no liability whatsoever for the description, for variance, including in colors or textures, minor imperfections, and/or for a product not meeting with customer satisfaction, absent a maker-verified defect. Due to many of our products being handmade, some variations are to be expected.
Payment: Disputes In the event of a disputed credit card charge, which is ultimately found to have been legitimate or which otherwise finds, in whole or in part, in favor of Wickbox, LLC, the customer shall be responsible for all attorneys' fees and costs borne by Wickbox, LLC. The terms of any purchase from or dispute with Wickbox, LLC shall be governed by North Carolina law, and any litigation arising out of such dispute shall be brought in the State of North Carolina, County of Buncombe, in the district governing the City of Asheville.
Copyright: All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner, its content suppliers or product suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner, its content suppliers or product suppliers and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by U.S. and international copyright laws. The Wickbox name and logo is a trademark protected under US and international trademark laws.
Privacy Policy: When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@wickbox.co or mailing us at: Wickbox, LLC, 129 Bleachery Blvd #165,Asheville North Carolina, 28805. We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions. When you click on links on our store, they may direct you away from our site. We are not responsible for the content or privacy practices of other sites and encourage you to read their privacy statements. By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. We reserve the right to modify this privacy policy and terms and conditions at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at support@wickbox.co or by mail at Wickbox, LLC, 129 Bleachery Blvd #165, Asheville, NC 28805, USA.
Safety Tips (from the National Fire Protection Association website): Blow out all candles when you leave the room or go to bed. Avoid the use of candles in the bedroom and other areas where people may fall asleep. Keep candles at least 12 inches away from anything that can burn.Use candle holders that are sturdy, and won’t tip over easily. Put candle holders on a sturdy, uncluttered surface. Light candles carefully. Keep your hair and any loose clothing away from the flame. Don’t burn a candle all the way down — put it out before it gets too close to the holder or container. Never use a candle if oxygen is used in the home. Candles are not to be used by children or near pets.
